_____Terms and Conditions____

· POLICIES · TERMS AND CONDITIONS · AND OTHER INFORMATION ·

Ordering:

BY PHONE - Monday thru Saturday 9:00 AM - 3:00PM Pacific Time. FAX and E-mail "24 Hours." (No collect calls, please).

Be sure to designate the specific destination of shipment. We will ship the most economical surface route unless otherwise specified. All live product is shipped via next day air. Minimum order for live product is $300.00 fish wholesale only and 100.00 reptile products retail/wholesale U.S. $$ only.

Terms/Claims:

All prices are quoted FOB Jackson, Los Angeles or San Francisco. Shipping costs paid check, money order, credit card in advance. Collect freight on airport pick up only.

~Live Product~ We guarantee live arrival , subject to the following conditions. Only on direct and non-delayed flights under non-extreme weather conditions. Most airlines will accept claims for major delays or mishandling. (DOA) Dead on Arrival in the bag or box must be reported immediately upon arrival by either phone or Fax. Product with an individual value of $50.00 or over, are shipped with no guarantee. DOA claims of 3% and below of invoice amount (minor losses) will be absorbed by the buyer. Full or partial credit for DOA claims over 3% of invoice amount may be given, at our sole discretion , on your next order. Any requested change in our packing procedures voids this guarantee. There is no valid claim for DIA (Dead in Aquarium/Acclimation tank). Livestock should not be opened in a brightly lighted room, in order to prevent shock after being in the dark for some time.

Please inspect all shipments upon arrival for obvious damage to containers. Claims should be made immediately with carrier.

Receiving procedures:

You or anyone accepting delivery must follow these steps. Failing to do so may forfeit any right you have to compensation for damage/loss. MTC is not responsible for any damaged or lost items.

Check the number of boxes/ pieces received against the number shown on the freight bill. If there is any discrepancy, note so on the bill before signing. Immediately notify the freight company by phone. They have five days to locate any missing boxes/pieces.
Carefully check the entire shipment for any signs of obvious damage, such as tears in the packaging, punctures, broken straps or damage to the skid if on pallet. If you find any damage, open the package and have the nature and extent of the damage noted on both copies of the freight bill. Make sure the freight company representative signs your copy. Immediately request an inspection of the damaged merchandise. Keep all packaging materials from the shipment. After inspection, file a damage claim with the freight company for the value of the damaged merchandise. Keep the damaged merchandise and packaging until after the claim has been settled.
If there are no shortages or obvious damage, you must accept delivery. However, you must immediately check for hidden damage. If any is found, follow the same procedures as for obvious damage above.
Do not assume a box/piece count is correct because a pallet is shrink wrapped. Pieces can slip out of the wrap. Once you sign for all pieces as being delivered, you have no right to any claim. Also, don't have someone else accept the shipment unless they are familiar with these procedures. If a neighbor, relative or employee signs for the shipment as being in good shape, it's as if you signed for it yourself. Don't assume that loose pieces are fine. In fact, you can assume that they are damaged. MTC has all common carrier shipments put together for one reason-to protect your merchandise.

Return Policy:

All returns require a return authorization number (RAN) and prepaid freight. A 20% re-stock fee is charged. Unauthorized returns will not be accepted. Non-standard, custom and special order items cannot be returned.

Price:

Merchandise is priced according to size and availability. Prices are subject to change without notice as availability of some items change.

We accept Visa & MasterCard, American Express and Discover.